Privacy Policy
Fusion Flow (“Fusion Flow,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable laws, including the Texas Data Privacy and Security Act (TDPSA), California Consumer Privacy Act (CCPA/CPRA) where applicable, and other relevant U.S. state and federal privacy laws. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our website, use our services, engage with our AI automation solutions, or interact with us in any other way (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.
Information We Collect
We collect information to provide, improve, and personalize our AI automation and workflow services for small and medium-sized businesses (SMBs).
Information You Provide Directly:
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Contact and account information: Name, email address, phone number, business name, job title, and mailing address.
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Business and service details: Workflow descriptions, automation requirements, client data you upload or integrate, billing information, and communications with us (support inquiries, feedback).
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Marketing and sales data: Preferences, interests in our services, and responses to surveys or forms.
Information Collected Automatically:
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Usage and technical data: IP address, browser type, device information, operating system, referring URLs, pages visited, time spent, and interaction data.
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Cookies and tracking technologies: We use cookies, web beacons, pixels, and similar technologies for analytics, functionality, and advertising. See our Cookie Policy section below.
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AI/automation usage data: Inputs, outputs, logs, performance metrics, and metadata from your interactions with our AI agents and automations (e.g., workflow execution data).
Information from Third Parties:
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Data from integrations
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Publicly available business information or data from partners and analytics providers.
We do not knowingly collect personal information from children under 18. Our Services are not directed at children.
How We Use Your Information
We use the collected information for the following purposes (and where required, on the basis of your consent, contract performance, legitimate interests, or legal obligations):
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Providing and Improving Services: Deliver custom AI agents and automations, process workflows, provide support, and optimize performance.
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Account Management and Billing: Create and manage accounts, process payments, and send service-related communications.
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Personalization and AI Development: Analyze usage to improve AI models and automations. We do not use customer data to train foundational AI models unless explicitly agreed in a separate contract. Client data processed in automations remains under your control and is not used for general model training.
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Marketing and Communications: Send newsletters, promotions, and updates (you may opt out at any time).
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Analytics, Security, and Compliance: Monitor usage, detect fraud, ensure security, perform analytics, and comply with legal obligations.
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Business Operations: Aggregate data for internal research, service enhancements, and statistical purposes (de-identified where possible).
Sharing and Disclosure of Information
We do not sell your personal information as defined under applicable laws (e.g., CCPA or TDPSA). We may share information in these circumstances:
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Service Providers and Processors: With trusted third parties (e.g., hosting providers, payment processors, analytics services, AI infrastructure partners like OpenAI/Anthropic equivalents if used, integration tools) who process data on our behalf under contractual obligations to protect your privacy.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
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Legal Requirements and Protection: To comply with laws, respond to subpoenas, court orders, or government requests; enforce our terms; protect our rights, safety, or property; or in connection with legal proceedings.
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With Your Consent: In other cases where you have provided explicit consent.
We may share categories of personal data with the third parties listed above for business purposes. You have rights to know, delete, correct, and opt out of certain processing (see Rights section).
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encryption, access controls, and secure data handling practices. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Data
We retain personal information only as long as necessary for the purposes outlined, to comply with legal obligations, resolve disputes, and enforce agreements. Client automation data is typically retained for the duration of the service agreement plus a reasonable period thereafter, unless otherwise instructed. De-identified or aggregated data may be retained indefinitely Retention.
Your Privacy Rights
Depending on your location, you may have the following rights (subject to verification):
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Access, correct, or delete your personal information.
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Opt out of the sale of personal information (we do not sell) or targeted advertising.
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Limit use of sensitive personal information.
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Data portability (where applicable).
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Withdraw consent where processing is based on consent.
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Non-discrimination for exercising rights.
Texas Residents (TDPSA): You may submit verified requests via the contact methods below. We respond within required timelines and provide appeal processes if needed.
California Residents (CCPA): Additional rights apply, including the right to know categories of data collected and shared.
To exercise rights, use any dedicated request form on our site. We may need to verify your identity. Authorized agents must provide proof of authorization.
Cookies and Tracking Technologies
We use essential cookies for site functionality, analytics cookies (e.g., Google Analytics), and marketing cookies. You can manage preferences via your browser settings or our cookie consent tool (if implemented). For more details, see our separate Cookie Policy (linked in the footer).
International Transfers
Fusion Flow is based in the United States (Austin, Texas). Your data may be transferred to and processed in the U.S. or other countries. We use appropriate safeguards (e.g., standard contractual clauses or equivalent) for transfers where required.
Third-Party Links
Our Services may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy with an updated “Last Updated” date and, where appropriate, via email or in-app notice. Continued use after changes constitutes acceptance.
Contact Us
For questions, concerns, or to exercise your rights: Fusion Flow Austin, Texas, USA
This Privacy Policy is not intended as legal advice. We recommend consulting a qualified attorney for specific compliance needs, especially as laws evolve.